FAQs
ARE ALL YOUR PRODUCTS AUTHENTIC?
All our products are sourced from reliable partners and each item undergoes an 8 Step Inspection. We guarantee every item to be 100% authentic.
WHAT ARE PRE-LOVED & PAST SEASON?
Pre-Loved items are carefully selected to be in prime condition. Garments have been dry-cleaned and are ready to be re-born!
Past Season items are typically end of season stock and are unworn with original tags.
WHAT'S AN INFLUENCER?
Influencers are our network of super stylish parents and kids - who you may be familiar with from their Instagram accounts - who are selling their pre-loved pieces exclusively with us.
CAN I LEAVE ITEMS IN MY SHOPPING BAG AND ARE THEY RESERVED?
If you have an account with us and you are shopping after you logged in, the items will stay in your shopping bag after you log out. However, please note that this doesn't mean that the items have been reserved for you. Until you check out, the products are visible to all customers and available for purchase by anyone.
HOW DO I CONFIRM YOU HAVE RECEIVED MY ORDER?
We send an email confirmation for every order and it should be with you within 10 minutes. If you do not receive it please check your spam/bulk folder and if you still can't find it, please emails us at [email protected]
If you are a registered customer, you will be able to login to your account and view the status of your order and any comments or emails we have sent you.
HOW WILL MY ORDER BE PACKAGED?
Your purchases will be wrapped in our polka dot tissue paper with our signature #KWC sticker and sent in our signature branded white boxes or mailbags to protect them until they reach you.
HOW DO I CREATE AN ACCOUNT?
If it’s the first time you’re shopping with us, you will be asked to set up an account. To do so, please follow the registration form. You will be able to:
- Check the status of new and previous orders
- Update your personal information
- Change your password
WHAT CURRENCIES DO YOU ACCEPT?
Kidswear Collective currently accepts payment in:
- British Pound (GBP)
- US Dollar (USD)
- Euro (EU)
- Others (you can switch the price of your items by clicking on the currency converter on the top left corner of every page)
Please note that the final price might be slightly different, depending on the conversion rate that your bank will apply when charging your card.
